Fantastic support for New Zealand vacation
After constructing a itinerary for 3 weeks in New Zealand, filling in all the blanks with actual hotel reservations, bookings for tours, ferries, etc., seemed overwhelming. And even a few months out, things were filling up. Some friends traveled to NZ with Swain's help a few months before, and I gave them a call. Within a day, our coordinator Grant had everything in place for a custom trip--and kept working to put upgrades in place where possible, and suggested a few tweaks that made the plan even better. And when our flight into Auckland got delayed, and we missed our connecting internal flight, their representative explored all the options and got us back on track with our itinerary while we slept in the airport hotel room that he'd arranged while we were still in the air. The attention, professionalism, and coordination among team members was outstanding. And as a result, we had a fantastic trip. We won't hesitate to work with them again.